Stop if there is heat, burning, arcing, exposed parts or water near electrics
Do not remove consumer-unit covers, open sockets or test exposed conductors. Leave affected circuits off and call a registered electrician where danger signs or fixed wiring faults are present.
MOST LIKELY CAUSES
Start with these
Symptom variations Match the exact behaviour before testing. ⌄
- Whole property loses power
- Half the property loses power
- Power returns after resetting one large switch
- Trips when a major load starts
- Main switch or consumer unit feels hot or smells burnt
Quick checks Safe checks using plugs and front-panel switches only. ⌄
- Identify which device has operated.
- Note what was running when the fault happened.
- Unplug portable appliances on the affected circuit or RCD group.
- Check recent rain, leaks, cleaning, building work or newly connected equipment.
- Attempt one controlled reset only.
Fix 1 — Identify the device Follow this check without opening electrical accessories. ⌄
Process
Read the label: main switch, RCD, RCBO or breaker.
Fix 2 — Remove large loads Follow this check without opening electrical accessories. ⌄
Process
Unplug portable heaters, ovens, dryers and other heavy loads, then reset once.
Fix 3 — Check for a neighbourhood outage Follow this check without opening electrical accessories. ⌄
Process
Look at nearby properties and supplier outage information.
Common causes explained Why the fault may happen. ⌄
If the whole property repeatedly loses power, the device operating may be an RCD, main protective device, supplier equipment or a fault affecting several circuits.
Protective devices are usually reacting to a real electrical condition rather than causing it. Repeated resetting without finding the cause is not a repair.
Advanced diagnostics Technician-level testing for a competent electrician. ⌄
- Confirm which protective device is operating and why.
- Inspect supply tails and consumer-unit terminations for heat.
- Measure load current and diversity.
- Test insulation resistance across affected circuits.
- Coordinate with the distribution network operator where supply-side faults are suspected.
Tools needed Basic checks versus professional testing. ⌄
For basic checks
- Torch
- Phone or notepad
- Known-good low-power appliance where appropriate
For a competent electrician
- Approved voltage indicator and proving unit
- Multifunction installation tester
- Insulation-resistance tester
- Leakage clamp meter
- Suitable insulated tools and PPE
Parts that may need replacing Common failed components linked to this fault. ⌄
- RCD or main protective device after testing
- Damaged consumer-unit component
- Supply connection
- Faulty major appliance
- Cable or circuit accessory
When to call an electrician Conditions that should end DIY troubleshooting. ⌄
- The fault remains with portable appliances unplugged.
- There is burning, heat, buzzing, crackling or visible damage.
- Water may have reached fixed electrical equipment.
- The consumer unit is damaged, poorly labelled or has exposed parts.
- The issue affects a shower, cooker, immersion heater, boiler or outdoor circuit.
- The protective device will not reset or operates repeatedly.
Frequently asked questions Common questions about this fault. ⌄
Should I keep resetting it?
No. One controlled reset can help establish whether the fault remains. Repeated resets without diagnosis are unsafe.
Does the protective device itself need replacing?
Not necessarily. The circuit and connected equipment should be tested before the device is replaced.
Can one appliance affect several rooms?
Yes. One protective device may control several circuits or areas.